Customer Service

Get Out of the Way

August 8, 2013
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Last week I had one of those fulfilling, rewarding, crazy and chaotic mornings with several planned and pop-up calls and conversations with clients. Fulfilling and rewarding because I love getting to talk to and strategize with the leaders I help support, especially when it’s on the fly! Crazy and chaotic because I had several other […]

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Is Sorry Your Finish Line?

April 28, 2013
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One of the fundamental things track coaches teach is to never stop at the finish line. Why? Because stopping at the finish line means you slow down prior to getting there. Your time is weakened. Someone could slip in and beat you. Runners learn to run through the finish line and not think about the […]

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